Terms of Service

Please read this Terms of Service Agreement carefully. By using this website or consuming services from this website, you agree to be bound by all of the terms and conditions of this agreement.

This Terms of Service Agreement (the "Agreement") governs your use of this website, https://www.hellocounsel.ai/ (the "Website"), HelloCounsel Inc. ("Business Name") offer of services for purchase on this Website, or your purchase of services available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Company reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website and providing you with at least 30 days' prior written notice via email to your registered email address. Company will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective 30 days after such notice is provided, or immediately if required by the law. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Company encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Company for other services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website.

Services

This Website offers an AI-powered call handling and operations platform built specifically for personal injury, workers' compensation, and mass tort law firms. The Services may include AI-assisted call handling, case detail retrieval, routine request resolution, and structured call note generation for integration with case management systems, subject to the terms and conditions of this Agreement. By placing an order or consuming services through this Website, you agree to the terms set forth in this Agreement.

Customer Solicitation: The Company will only contact you for marketing purposes if you have provided prior explicit consent in accordance with the applicable U.S. federal and state laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state telemarketing laws. Communications may include email, telephone calls, and SMS/text messages. You may opt out from further direct company communications and solicitations at any time by notifying our representatives or using the opt-out mechanisms provided below. Your consent to receive communications is voluntary and withdrawal of consent will not affect the services provided to you.

Opt Out Procedure: We provide 3 easy ways to opt out from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out by sending your email address and opt-out request to: contact@hellocounsel.ai. 3. You may send a written removal request to the address provided below.

SMS Terms: By providing your mobile phone number and opting in to HelloCounsel SMS notifications, you agree to receive automated text messages from HelloCounsel related to call activity for your firm. To opt out of SMS notifications, reply STOP to any SMS message you receive from us; you will receive a confirmation that no further messages will be sent. You may also withdraw consent by emailing contact@hellocounsel.ai. Your mobile carrier is not liable for delayed or undelivered messages. Consent to receive SMS is not a condition of any purchase or service. See our Privacy Policy for how we handle your mobile information.

HelloCounsel Inc.

8 The Green, Ste A, Wilmington, DE 19901

Proprietary Rights. Company has proprietary rights and trade secrets in the Services. You may not copy, reproduce, resell or redistribute any Service provided by Company. Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

Sales Tax. If you purchase any Services, you could be responsible for paying any applicable sales tax, use tax, and other taxes as per the applicable laws of the United States and the state in which you reside. The Company will comply with all applicable U.S. federal and state tax laws, including sales tax collection and remittance requirements.

Website

Content; Intellectual Property; Third Party Links. In addition to making Services available, this Website also offers information and marketing materials. This Website also offers information, both directly and through indirect links to third-party websites, about legal technology, AI-powered services, and related topics relevant to law firm operations. Company does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that Company does create the content on this Website, such content is protected by intellectual property laws of the United States, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, noncommercial use. Any links to third-party websites are provided solely as a convenience to you. Company does not endorse the contents on any such third-party websites. Company is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk.

Use of Website; Company is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website.

License. By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Company or the applicable third party (if third party content is at issue).

Posting. By posting, storing, or transmitting any non-confidential content on the Website, you hereby grant Company a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, and transmit such content in any form, in all media now known or hereinafter created, anywhere in the world, improving, and developing the Website, services, and related AI and technology products, including for machine learning and model training purposes. Content does not infringe any third-party rights. You represent and warrant that you have all necessary rights to grant this license and that the content does not infringe any third-party rights. Company does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Company is not liable for any damage or harm resulting from any posts by or interactions between users. Company reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Company deems objectionable, in its sole discretion.

Disclaimer of Warranties

YOUR USE OF THIS WEBSITE AND/OR SERVICES ARE AT YOUR SOLE RISK. THE WEBSITE AND SERVICES ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE SERVICES OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR SERVICES. ("SERVICES" INCLUDE SERVICES AND TRIAL SERVICES.)

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COMPANY MAKES NO WARRANTY:

THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR THAT DEFECTS IN SERVICES WILL BE CORRECTED.

REGARDING ANY SERVICES PURCHASED OR OBTAINED THROUGH THE WEBSITE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation of Liability

COMPANY'S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND SERVICES AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID FOR SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, SUBJECT TO APPLICABLE LAWS. NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, PERSONAL INJURY OR DEATH, OR ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE UNITED STATES FEDERAL OR STATE LAW.

COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR SERVICES; (2) THE COST OF PROCURING SUBSTITUTE SERVICES OR CONTENT; (3) ANY SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

You will release, indemnify, defend and hold harmless Company, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Services or your use of the Services (including Trial Services); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Company. When Company is threatened with suit or sued by a third party, Company may seek written assurances from you concerning your promise to indemnify Company; your failure to provide such assurances may be considered by Company to be a material breach of this Agreement. Company will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Services, with counsel of Company's choice at your expense. Company will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend Company against any claim, but you must receive Company prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Services.

Privacy

Company believes strongly in protecting user privacy and providing you with notice of Company's use of data. Please refer to Company's Privacy Policy, incorporated by reference herein, that is posted on the Website. By using this Website or the Services, you acknowledge that Company may collect, process, and store personal information and communications data as described in the Privacy Policy, in accordance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and applicable state wiretapping and electronic communications laws. Users whose data is processed in connection with the Services may have rights to access, correct, or delete their data as described in the Privacy Policy.

Agreement to be Bound

By using this Website or consuming services, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website. If you do not agree to these terms, you must immediately cease using the Website and services.

General

Force Majeure. Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott, pandemic or epidemic, governmental orders or regulatory actions, internet or telecommunications failures, cyberattacks, or any other cause beyond Company's reasonable control.

Cessation of Operation. Company may at any time, in its sole discretion, cease operation of the Website and distribution of the Services, with at least 30 days' prior written notice to you where reasonably practicable, or immediately where required by law, court order, or circumstances beyond Company's reasonable control.

Entire Agreement. This Agreement comprises the entire agreement between you and Company and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver. The failure of Company to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law; Delaware, United States. This Website originates from United States. This Agreement will be governed by the laws of the Delaware, United States without regard to its conflict of law principles to the contrary. Neither you nor Company will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Delaware, United States. By using this Website or consuming services, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents, to the extent permitted by applicable law.

Statute of Limitation. Subject to applicable laws, any claim or cause of action arising out of or related to use of the Website or Services or Agreement must be filed within one (1) year after such claim or cause of action arose or within the applicable statute of limitations under United States federal or state law, whichever is shorter. Nothing in this clause shall reduce the limitation periods prescribed under applicable United States federal or state law.

Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY, SUBJECT TO YOUR RIGHTS UNDER APPLICABLE UNITED STATES FEDERAL OR STATE CONSUMER PROTECTION LAWS, INCLUDING THE DELAWARE CONSUMER FRAUD ACT (6 DEL. C. § 2513) AND THE DELAWARE UNIFORM DECEPTIVE TRADE PRACTICES ACT (6 DEL. C. § 2531 ET SEQ.), WHICH CANNOT BE WAIVED.

Termination. Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination for your breach, you will not be permitted to use the Website and Company may, in its sole discretion and without advance notice to you, cancel any outstanding consumption of services without refund. If Company terminates your access for reasons other than your breach, Company will provide a pro-rated refund of any prepaid fees for services not yet rendered. If your access to the Website is terminated, Company reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Company chooses, in its sole discretion and without advance notice to you, to terminate it.

BY USING THIS WEBSITE OR CONSUMING SERVICES FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.