Answering Services
Client experience
Every call answered in under two rings, with messages logged into your CMS.
A call center with no context takes messages and emails them to you.
Call routing
Routed on your case data, with a live check that the right person is free.
Callers go through a phone tree, and unanswered calls become an email.
Cost
Priced at 1/4 the cost of answering services.
Priced per minute, so longer calls cost more.
Time on desk
Agents qualify callers first, so your team only spends time on cases that fit.
Every caller is a stranger, however many times they've called.
Control and Branding
Your agents run in your systems, and your IP stays yours.
No control beyond editing scripts.
Client experience
Every call answered in under two rings, with messages logged into your CMS.
Call routing
Routed on your case data, with a live check that the right person is free.
Cost
Priced at 1/4 the cost of answering services.
Time on desk
Agents qualify callers first, so your team only spends time on cases that fit.
Control and Branding
Your agents run in your systems, and your IP stays yours.
Answering Services
Client experience
A call center with no context takes messages and emails them to you.
Call routing
Callers go through a phone tree, and unanswered calls become an email.
Cost
Priced per minute, so longer calls cost more.
Time on desk
Every caller is a stranger, however many times they've called.
Control and Branding
No control beyond editing scripts.
Why firms run intake with
Scale intake at your current headcount
Agents answer after hours and take notes when your team is on the line.
Every caller reaches the firm, at any hour
The agent runs the full intake conversation after hours and during overflow, so leads don't go to the next firm.