Answering Service
Client experience
Every call answered in under two rings, with messages logged into your CMS.
A call center with no context takes messages and emails them to you.
Call routing
Routed on your case data, with a live check that the right person is free.
Callers go through a phone tree, and unanswered calls become an email.
Cost
Priced at 1/4 the cost of virtual receptionists.
Priced per minute, so longer calls cost more.
Time on desk
The agent knows the caller from the case file, so calls get shorter over time.
Every caller is a stranger, however many times they've called.
Control and Branding
Your agents run in your systems, and your IP stays yours.
No control beyond editing scripts.
Client experience
Every call answered in under two rings, with messages logged into your CMS.
Call routing
Routed on your case data, with a live check that the right person is free.
Cost
Priced at 1/4 the cost of virtual receptionists.
Time on desk
The agent knows the caller from the case file, so calls get shorter over time.
Control and Branding
Your agents run in your systems, and your IP stays yours.
Answering Service
Client experience
A call center with no context takes messages and emails them to you.
Call routing
Callers go through a phone tree, and unanswered calls become an email.
Cost
Priced per minute, so longer calls cost more.
Time on desk
Every caller is a stranger, however many times they've called.
Control and Branding
No control beyond editing scripts.
Why firms run the reception with
Teams get their day back
Agents handle calls from adjusters, providers and lien holders, so your team can focus on signing cases.
Improve the relationships you already have
New and existing clients always get an answer and are connected to the team.