Records Retrieval Vendors
Follow-up
Agents work every provider and vendor in parallel, including hold time and redials.
Your staff chases every request by email, one thread at a time.
Updates
Messages get logged into your CMS.
Your team has to keep checking the vendor's dashboard.
Cost
Priced at 1/4 the cost of records retrieval companies.
Priced per page, per request, or per retrieval.
Time on desk
15 days reduced on TAT.
Your team ends up chasing the vendor instead of the provider.
Control and Branding
Your agents run in your systems, and your IP stays yours.
No control over how or when your records are requested.
Follow-up
Agents work every provider and vendor in parallel, including hold time and redials.
Updates
Messages get logged into your CMS.
Cost
Priced at 1/4 the cost of records retrieval companies.
Time on desk
15 days reduced on TAT.
Control and Branding
Your agents run in your systems, and your IP stays yours.
Records Retrieval Vendors
Follow-up
Your staff chases every request by email, one thread at a time.
Updates
Your team has to keep checking the vendor's dashboard.
Cost
Priced per page, per request, or per retrieval.
Time on desk
Your team ends up chasing the vendor instead of the provider.
Control and Branding
No control over how or when your records are requested.
Why firms run medical records with
Demands go out sooner
Medical records resolved sooner so demands are prepared on time.
Records desk scales at the current headcount
Agents make the calls and one person manages them.