- Per-agent pricing: Neto pricing for law firms runs per agent, at $1,500 a month each for the Receptionist and Intake Specialist and $750 each for Chase and Client Check-In.
- The bundle: The Receptionist and Intake Specialist bundle costs $3,000 a month and includes Chase at no extra charge.
- Usage on top: Calls, texts, and chats are billed in credits, with voice AI at $0.20 a minute and live transfers at $0.03 a minute.
- Setup: Onboarding is free when every integration is a Neto partner, and a custom integration costs $5,000 one time.
- Real monthly cost: A mid-size PI firm on the bundle at 300 calls a month pays about $3,263, and adding Client Check-In pushes the total past $4,000.
- HelloCounsel: HelloCounsel starts at $500 a month on a fixed price with no setup fee, and its AI voice agents handle inbound calls plus outbound records and treatment calls today.
Neto pricing starts at $1,500 a month per core agent, plus usage (pricing as of September 16, 2026). This is Neto, the AI agent company for law firms, not Neto by Maropost, the Australian ecommerce platform. You can buy four agents:
- Receptionist: $1,500 a month to answer and route inbound calls 24/7
- Intake Specialist: $1,500 a month to screen and qualify new callers, with PI, Mass Tort, and General Practice versions
- Chase: $750 a month to work new leads and re-engage cold ones
- Client Check-In: $750 a month for status, medical, and matter updates with active clients
The Receptionist and Intake Specialist bundle costs $3,000 a month with Chase included, and usage runs on top at $0.20 per voice minute. Every workflow is its own subscription, so the bill grows with each agent you add. HelloCounsel takes the other approach, with one fixed plan covering the whole call workflow.
Neto Pricing at a Glance
| Item | Neto price | What it covers |
|---|---|---|
| Receptionist | $1,500 a month plus usage | 24/7 inbound answering, call routing, and live transfer |
| Intake Specialist | $1,500 a month plus usage | New-caller screening and qualification into your case management system |
| Chase | $750 a month plus usage | Instant outreach to new leads and cold-lead re-engagement |
| Client Check-In | $750 a month plus usage, sold through sales | Scheduled check-ins for status, medical, and matter updates |
| Bundle | $3,000 a month plus usage | Receptionist, Intake Specialist, and Chase |
| Voice AI usage | $0.20 a minute | Time the agent spends on a call |
| Onboarding | $0 with partner integrations; $5,000 per custom integration | Numbers, compliance registration, configuration, routing, and testing |
| Terms | Month to month or annual | Annual billing saves 15% |
Three things stand out once you read the table as a buyer:
- Platform fees set the bill: Two core agents cost $3,000 a month before a single call is answered
- The bundle is the default buy: Buying the Receptionist and Intake Specialist separately costs the same $3,000, and the bundle adds Chase for free
- Client Check-In goes through sales: The $750 list price is shown, and signup runs through Neto's sales team
How Neto's Usage Credits Work
Neto pricing for usage runs on credits. Every call, text, and chat is billed in credits, and 10,000 credits cost $100.
| Channel | Credits | Cost |
|---|---|---|
| Voice AI | 20 per minute | $0.20 a minute |
| Live transfer | 3 per minute | $0.03 a minute |
| SMS | 3 per message | $0.03 a message |
| MMS | 5 per message | $0.05 a message |
| 3 per message | $0.03 a message | |
| Webchat | 1 per message | $0.01 a message |
Transfers keep Neto cost down on long calls, since billing drops to the transfer rate once a live person joins the call, so a 10-minute call with 4 minutes on the AI agent and 6 minutes with a person costs $0.98. Unused credits roll over, and auto-refill keeps the balance topped up.
Did You Know
US consumers received 52.5 billion robocalls in 2025, according to the YouMail Robocall Index. On a usage-based plan, every junk call an agent answers draws down your credits.
Quarterly commitment plans
Commitment plans are an optional layer of Neto pricing that lowers the per-minute rate in exchange for a quarterly prepayment.
| Plan | Voice AI rate | Quarterly minimum, paid up front |
|---|---|---|
| Pay-as-you-go | $0.20 a minute | None |
| Starter | $0.18 a minute | $1,200 |
| Growth | $0.17 a minute | $4,000 |
| Scale | $0.15 a minute | $12,000 |
| Enterprise | Custom | Negotiated |
Here is the catch. Commitment plans auto-renew each quarter, usage beyond the prepaid amount bills at the same rate, and unused credits reset at the start of each quarter. A firm that prepays $4,000 and uses $2,500 of it loses the rest.
Neto Setup Cost: Onboarding and Integrations
Neto cost at setup depends on your stack. Onboarding is free when every system you connect is a Neto integration partner: Lead Docket, Filevine, Neos, SmartAdvocate, Litify, Salesforce, Airtable, HubSpot, Lawmatics, Loop, Clio, Smokeball, and five e-signature tools. A proprietary case management system or in-house CRM costs $5,000 one time.
Neto pricing for onboarding comes in three tiers (scope updated May 2026), and agents go live in weeks two to three, followed by a hypercare period:
- Basic: For Chase-only customers, covering phone numbers, text-messaging compliance registration, one basic integration, and a strategy session
- Standard: For any other agent, adding receptionist and intake configuration, up to three external integrations, e-signature setup, call routing, and testing
- Advanced: For enterprise deployments, with scope and fees set in a separate agreement
What Neto Will Cost a PI Firm Each Month
Take a mid-size PI firm on the bundle, handling 300 calls a month at four minutes each, with 50 five-minute transfers and 500 text messages. These figures are illustrative.
| Setup | Platform fees | Usage | Monthly Neto cost |
|---|---|---|---|
| Bundle at 300 calls | $3,000 | About $263 | About $3,263 |
| Bundle plus Client Check-In at 300 calls | $3,750 | About $263, plus check-in usage | About $4,013 or more |
| Bundle in a 600-call campaign month | $3,000 | About $525 | About $3,525 |
Usage is only 8% to 15% of the monthly Neto price in these rows. Platform fees set the bill, and each extra workflow is another subscription. Annual billing takes 15% off, and a custom integration adds $5,000 in month one.
A fixed plan works the other way. HelloCounsel's AI voice agents run on one monthly price that starts at $500 (pricing as of September 2026), holds within 20% of your scoped volume, and has no setup fee. That price covers inbound calls and outbound records and treatment calls together, instead of one workflow at a time.
HelloCounsel by the Numbers
- 25,000+ calls handled - 500+ hours of call time handled - 93% SOP precision in every call - 48% improvement in call reception rates Figures reported by HelloCounsel.
What Neto's Agents Cover and What Is Still Coming
Neto pricing today buys four live agents focused on the client relationship: answering, intake, lead follow-up, and client check-ins. The calls your team places to providers and insurers are still on the coming-soon list.
| Agent or capability | Live at Neto today |
|---|---|
| Receptionist across voice, text, webchat, and email | Yes |
| Intake Specialist that sends the retainer and stays on while it is signed | Yes |
| Chase for new and cold leads | Yes |
| Client Check-In for status and medical updates | Yes |
| 28+ languages and 17 named native integrations | Yes |
| Records Clerk for provider calls | No. Listed as coming soon |
| Claims Specialist for insurer calls | No. Listed as coming soon |
| Discovery Assistant | No. Listed as coming soon |
Until those agents launch, your case managers keep chasing records offices and sitting in the insurer holding queues. Our guide to AI on medical provider calls shows how much time that work takes, and our breakdown of how many calls a PI case generates shows where it comes from.
Note
In August 2026, the HHS Office for Civil Rights announced its 55th Right of Access enforcement action, against a provider that failed to give a patient her records within 30 days. Records follow-up stays ongoing phone work at any PI firm.
Neto vs HelloCounsel: Pricing and Coverage
If records and insurer calls are what keep your case managers on the phone, compare Neto with a service that handles them now. HelloCounsel covers inbound and outbound call work for plaintiff firms from a fixed $500 a month, while Neto pricing starts at $1,500 per agent plus usage.
| Capability | Neto | HelloCounsel |
|---|---|---|
| Fixed monthly price | No. Per-agent fees plus usage credits | Yes. One monthly price scoped to your licences and volume |
| Per-minute usage billing | Yes. $0.20 per voice minute | No. Your price holds within 20% of scoped volume |
| Setup fee | Yes. $5,000 per custom integration, free with partners | No. One hour-long onboarding call |
| Published starting price | Yes. $1,500 a month per core agent | Yes. $500 a month, fixed |
| 24/7 inbound answering | Yes. Receptionist agent | Yes. Every call answered, with caller pre-identification and custom call flows |
| AI intake | Yes. Practice-specific Intake Specialist | Yes. Qualifies intake calls in seconds and writes intake notes to your CMS |
| Contract sent during intake | Yes. Sends and stays on while the retainer is signed | Yes. Sends the contract when your criteria are met |
| Lead follow-up | Yes. Chase agent at extra cost | Yes. Calls back new leads who did not sign, included in the plan |
| Client check-ins | Yes. Client Check-In agent at $750 a month | Yes. Post-visit calls and monthly updates, included in the plan |
| Medical records retrieval by phone | No. Records Clerk is coming soon | Yes. Calls providers, works phone menus, waits on hold, confirms, and logs |
| Insurer and provider hold-time handling | No. Claims Specialist is coming soon | Yes. Waits on hold and connects your teammate when a person answers |
| Insurance claim opening | No. Claims Specialist is coming soon | Yes. Opens claims through outbound calls |
| Text, webchat, and email channels | Yes. Omnichannel agents | No. Voice-first, with follow-up emails on records requests |
| Languages | Yes. 28+ languages | Yes. English and Spanish on one line, including mid-call switches |
| Case management write-back | Yes. 17 native integrations plus an open API | Yes. Direct to SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, plus custom builds |
| Call performance reporting | Yes. Every conversation logged for review | Yes. Volume, caller type, transfer rates, and sentiment |
| Human escalation | Yes. Transfers billed at $0.03 a minute | Yes. Transfers sensitive calls with caller and matter context |
| Time to go live | Yes. Weeks two to three | Yes. About a week |
Worth Knowing
Private-industry benefit costs rose 3.8% in the 12 months to June 2026, according to the BLS Employment Cost Index. Every hour your staff still spends on records and insurer calls gets more expensive each year.
Which one fits a plaintiff firm with case managers
Neto fits a firm whose main goal is signing new cases fast across text, chat, and voice, with lead re-engagement built in. The Neto price makes the most sense when intake is the bottleneck.
HelloCounsel fits better when your case managers carry the load. Its agents take inbound calls and place the records and treatment calls your team makes today, all on one fixed plan, which is the most direct way to reduce case manager workload. The case for automating outbound calls shows how much time that returns, and every outcome lands in the matter through CMS write-back.
HelloCounsel key features
- Caller pre-identification: The agent checks the caller against the case management system before handling the call, so it knows whether it is speaking with a client, provider, adjuster, or new prospect, which matter is involved, and which case staff to route to
- Custom call flows: Separate flows for new callers, current clients, providers, adjusters, attorneys, and after-hours traffic, each following your firm's SOP
- 24/7 answering: Picks up every call on the main line, including nights, weekends, and campaign spikes
- AI intake: Qualifies intake calls against your criteria in seconds and writes intake notes directly into the case management system
- Bilingual English and Spanish: Handles both languages on one line, including callers who switch mid-conversation, with no transfer
- Lead follow-up: Calls back new leads who did not sign on the first call and logs each attempt
- Medical records retrieval: Works provider phone trees and hold queues, confirms request status, and repeats follow-up until the records arrive
- Treatment check-ins: Places scheduled client calls after each visit, captures updates, and escalates when the case manager needs to step in
- Insurance claim opening: Opens claims with carriers through outbound calls
- Hold-time handling: Works insurer and provider phone menus and waits in hold queues, then connects your staff when a person answers
- Task completion: Each supported call ends with the action done and the case file updated, so staff do not have to act on a forwarded message
- CMS write-back: Direct integrations with SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, with custom integrations available for other systems
- Call reporting: A dashboard measures call volume, caller type, transfers, and script adherence, so you can size the phone load before and after launch
- Human escalation: Your transfer rules send sensitive, judgment-heavy, or out-of-scope calls to the right person with context loaded
"Working with HelloCounsel has been an outstanding experience. Their commitment to client service and innovation is evident in everything they do. We've been extremely impressed with our new AI receptionist, Kate, and the impact it's already making for our firm. I'm excited to continue exploring additional solutions that allow our case managers to focus more time on delivering exceptional client care." Anthony Ramos, COO, Pendergast Law
Questions to Ask Neto Before You Sign
| Question | Why it matters |
|---|---|
| Does the 15% annual discount apply to usage or only platform fees? | It changes your yearly Neto cost |
| What will usage cost at our real call and text volume? | Credits bill on top of agent fees |
| What happens to unused credits on a commitment plan? | They reset each quarter |
| Is every system we run a Neto integration partner? | A custom integration costs $5,000 |
| What does Client Check-In cost for our caseload? | It is sold through sales |
| When will the Claims Specialist and Records Clerk launch, and at what price? | Provider and insurer calls stay with staff until then |
| What are the annual contract terms? | Month-to-month and annual plans differ |
Our lists of AI receptionists for law firms and legal intake answering services compare other tools against Neto pricing on these questions, and our LegalClerk alternatives and Gabbi alternatives guides cover similar AI intake vendors. For the demo itself, use our checklist on how to evaluate an AI voice agent.
Neto Pricing Adds Up by Agent, Not by Call
Neto pricing looks low per minute and high per workflow. A firm running the bundle pays about $3,000 a month before usage, more with Client Check-In, and $5,000 more for any custom integration, while provider and insurer calls are still on the roadmap.
Price the agents your firm actually needs, then compare that Neto cost with one fixed plan that covers inbound and outbound calls. Intake speed matters, as our look at why PI firms lose cases before they sign shows, and so does the work after signing, where HelloCounsel runs records follow-up, treatment check-ins, and claim calls on one price from $500 a month. Review the HelloCounsel product against your call mix.
Book a call with HelloCounsel's founders and bring one month of call volume. The team will show you what one fixed monthly price covers for your firm.
Frequently Asked Questions
How much does Neto cost per month?
Neto charges $1,500 a month each for its Receptionist and Intake Specialist, $750 each for Chase and Client Check-In, or $3,000 for the bundle. Usage is billed on top, starting at $0.20 per voice minute.
How does HelloCounsel pricing compare with Neto?
HelloCounsel starts at $500 a month on a fixed price scoped to your volume, with no setup fee or per-minute usage. Neto charges per agent, bills usage in credits, and charges $5,000 for custom integrations.
Does HelloCounsel handle inbound calls and outbound follow-up?
Yes. HelloCounsel answers inbound calls and places outbound calls for leads, medical records, treatment check-ins, claim opening, and client updates, following up until each task is done and writing the outcome to the case file.
What does Neto charge per minute?
Neto bills voice AI at $0.20 a minute and live transfers at $0.03 a minute. Quarterly commitment plans lower the voice rate to between $0.15 and $0.18 a minute.
Does Neto charge a setup fee?
Onboarding is free when all your systems are Neto integration partners. A custom integration for a proprietary case management system or in-house CRM costs $5,000 one time. HelloCounsel charges no setup fee.
Is Neto month to month?
Yes. Neto pricing is available month to month or annually, and annual billing saves 15%. Its optional commitment plans renew every quarter and require an up-front minimum.
What is included in Neto's bundle?
Neto's $3,000 monthly bundle includes the Receptionist and Intake Specialist, with the Chase agent added at no extra charge. Usage is billed separately.
Share this article
