- Quoted, not published: EvenUp pricing is quoted. Every product page ends with an all-in-one, case-based pricing note and a sales call.
- Three purchases: EvenUp sells the AI platform, Communication Agents for voice and text calls, and PLAAS, its outsourced pre-litigation service.
- Per-case model: The company moved to per-case pricing with no feature tiers in May 2025, so the bill rises with every case you sign.
- Contract terms: Usage is set in cases, pages, or credits, fees are paid in advance and non-refundable, and firms cannot process more than twice their monthly quantity.
- Renewal: Contracts default to a year and renew automatically unless you give 30 days' notice.
- Call scope: EvenUp's call agents work after the retainer is signed, with no inbound answering or reception product described.
- HelloCounsel: HelloCounsel starts at $500 a month on a published fixed price and covers inbound calls plus outbound records and treatment work.
EvenUp pricing is not published. Every product page carries the same line, "All-In-One, Case-Based Pricing," followed by a button to schedule a call. The company moved to that per-case model, with no feature tiers, in May 2025, as Legal IT Insider reported.
Behind that one line sit three different purchases, and EvenUp pricing works differently for each: the AI platform with its drafting suite, Communication Agents for voice and text work, and PLAAS, EvenUp's outsourced pre-litigation service. The structure matters more than the missing number, because a per-case price rises with every case you sign, while a fixed monthly price like HelloCounsel's does not.
How EvenUp Pricing Works in 2026
| What you are buying | What it covers | How it is priced | Published rates |
|---|---|---|---|
| AI platform | AI Drafts, Companion, Medical Management, Workflow Automation, Executive Analytics, MedChrons, and the Settlement Repository | All-in-one, case-based pricing | None |
| Communication Agents | Five agent types for voice and SMS work after the retainer is signed | Included in case-based pricing; standalone purchase not stated | None |
| PLAAS | US-based case managers running pre-litigation inside your case management system | Described as predictable flat-fee pricing, sold as subscriptions | None |
Sources: EvenUp's product pages and subscription terms, plus reporting by Legal IT Insider and LawSites.
Per-case platform pricing
EvenUp pricing for the platform covers the drafting suite and the analysis tools around it. Because the unit is the case, the bill tracks your intake. Sign 30% more cases next year and the software line rises 30% with it, even if your team uses the same features.
EvenUp pricing for Communication Agents
Communication Agents are EvenUp's voice and SMS agents, with five agent types covering work from post-retainer through settlement: opening insurance claims, confirming liability and coverage, treatment check-ins in English and Spanish, chasing medical records, and verifying medical balances. They fall under the same case-based pricing, and standalone purchase is not stated.
Where the results land is worth asking about. The Communication Agents page sends structured summaries, transcripts, and call recordings to your email, framed as one less system to log into, while EvenUp's August 2026 guide to legal AI agents says agents log every interaction to the case file. Both descriptions come from EvenUp, so get the answer for your own case management system in writing.
EvenUp pricing for PLAAS subscriptions
PLAAS launched in May 2026 and goes further than software. EvenUp's own case managers handle claim setup, care management, records and bills retrieval, demand preparation, settlement negotiation, and optional lien resolution, working inside your case management system. LawSites reported more than $10 million in PLAAS subscriptions sold during early testing, and the pricing is described as predictable and flat-fee, with no figures attached.
What EvenUp's Contract Terms Mean for Your Budget
The contract terms shape EvenUp cost as much as the rate does. EvenUp does publish its subscription terms, and they answer more EvenUp pricing questions than the pricing page does. The version dated September 2026 sets out the following.
| Term | What it means for your firm |
|---|---|
| Usage limits set in cases, pages, or credits | Per case can also mean per page or per credit, depending on your order form |
| Fees due in advance, non-cancelable and non-refundable | Money leaves before the work happens, and partial months are not prorated |
| Overage billed monthly in arrears | Heavy months arrive on a later invoice |
| No more than 2x your monthly case or page quantity | A campaign month can hit a ceiling |
| Recurring overage can trigger a fee adjustment | Growth can reprice the contract mid-term |
| One-year default term with automatic 12-month renewal | Give written notice at least 30 days out or the term restarts |
| Renewal at the last month's pricing, with 60 days' notice of fee changes | Ramp-up or trial pricing does not carry into year two |
| Unused credits end at termination | Prepaid credits you have not used are not returned |
| Firm holds consent for agent calls, including under the TCPA | Compliance for automated calls stays with your firm |
None of this is unusual for enterprise software. It does mean the quote you sign is a year-long commitment with a volume ceiling, so the questions worth asking are about units, caps, and renewal dates rather than the headline number.
What Per-Case Pricing Costs as Your Firm Grows
EvenUp pricing math is simple once you have a rate. Your monthly EvenUp cost is your signed cases multiplied by your quoted rate, plus any PLAAS subscription. A firm signing 40 cases a month pays 40 times its rate. After a campaign pushes intake to 60, it pays 60 times, which is a 50% jump in software spend from a 50% jump in intake.
That is the trade-off built into EvenUp pricing: a good month at the top of the funnel costs more at the bottom. It also ties the cost of your call work to case count rather than to the calls themselves.
HelloCounsel prices call work the other way. Its AI voice agents run on a published fixed monthly price that starts at $500 (pricing as of September 2026), holds within 20% of your scoped volume, and carries no setup fee, so signing more cases does not change the line.
HelloCounsel by the Numbers
- 25,000+ calls handled - 500+ hours of call time handled - 93% SOP precision in every call - 48% improvement in call reception rates Figures reported by HelloCounsel.
Did You Know
Private-industry benefit costs rose 3.8% in the 12 months to June 2026, faster than wages at 3.1%, according to the BLS Employment Cost Index. The staff hours your phone work consumes get more expensive every year, whichever vendor you use.
What EvenUp's Communication Agents Handle and What They Leave Out
EvenUp pricing covers call work too, and EvenUp is direct about where it puts AI on the phone. It automates calls to insurers and medical providers, work that rewards persistence, and it draws a line against putting AI on a firm's most sensitive calls.
| Call type | Handled by EvenUp's agents |
|---|---|
| Opening insurance claims and retrieving claim numbers | Yes |
| Confirming liability and coverage with carriers | Yes |
| Treatment check-ins by voice or text, in English and Spanish | Yes |
| Chasing medical records | Yes |
| Verifying medical balances before settlement | Yes |
| Answering your main line | No. Not described on EvenUp's pages |
| Identifying inbound callers and routing them by case phase | No. Not described on EvenUp's pages |
| New-client intake calls | No. Not described on EvenUp's pages |
| Bridging hold time so a teammate joins a live call | No. Not described on EvenUp's pages |
| After-hours coverage for prospective clients | No. Not described on EvenUp's pages |
That split leaves the inbound line with your team. A case manager still picks up when a client calls to ask where their records are, and a generic AI receptionist handles those calls badly. As per our analysis, a typical PI case generates about 150 calls over its life, and our breakdown of how many calls a PI case generates shows how much of that volume arrives after signing.
Note
In August 2026, the HHS Office for Civil Rights announced its 55th Right of Access enforcement action, against a provider that failed to give a patient her records within 30 days. Records follow-up stays ongoing phone work at any PI firm.
What EvenUp Reviews and Coverage Say
Peer reviews will not tell you much about EvenUp pricing either. G2 shows too few reviews to offer buying insight, and there is no Capterra profile. What is documented is scale: EvenUp has raised $385 million at a valuation above $2 billion and reports more than 2,000 clients. For a buyer, that means the usual check on peer reviews is not available, so references from firms your size and a close read of the order form matter more than the EvenUp price you are quoted.
How EvenUp Compares With HelloCounsel on Price and Call Coverage
EvenUp pricing and HelloCounsel pricing answer different questions, because the two products overlap on the phone work after a case is signed, and separate everywhere else. EvenUp drafts demands and can staff your pre-litigation team, priced per case. HelloCounsel runs the call operation, inbound and outbound, on a published fixed price from $500 a month.
| Capability | EvenUp | HelloCounsel |
|---|---|---|
| Published starting price | No. Every product is quoted after a sales call | Yes. $500 a month, fixed |
| Fixed monthly fee | No. Cases, pages, or credits, set in your order form | Yes. One price scoped to your licences and volume |
| Cost holds when you sign more cases | No. It rises with case count | Yes. Holds within 20% of scoped volume |
| Sold on its own for call work | No. Call agents sit inside the platform | Yes. The call operation is the product |
| Outbound calls to carriers and providers | Yes. Claims, liability, records, and balance checks | Yes. Records retrieval, treatment, and follow-up until the task closes |
| Treatment check-ins | Yes. By voice or text | Yes. Scheduled post-visit calls and monthly client updates |
| Text and email channels | Yes. SMS agents alongside voice | No. Voice-first, with follow-up emails on records requests |
| Inbound call answering | No. Not described on EvenUp's pages | Yes. Agents answer every call, day and night |
| Caller pre-identification and routing | No. Not described on EvenUp's pages | Yes. Agents know the caller and the matter before the conversation starts |
| AI intake for new callers | No. EvenUp's intake product covers post-retainer claim setup | Yes. Agents qualify intake calls in seconds and write notes to your CMS |
| Hold-time bridge for your team's calls | No. Not described on EvenUp's pages | Yes. Agents wait on hold and connect your teammate when a person answers |
| Call outcomes written to the matter | Yes, by email, with the case file also described in EvenUp's guide | Yes. Direct write-back to SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, plus custom builds |
| Call performance reporting | Yes. Recordings and summaries per call | Yes. Volume, caller type, transfer rates, and sentiment |
| Demand drafting and chronologies | Yes. AI Drafts, Express Demands, and MedChrons | No. Drafting stays with your team or another tool |
| Outsourced case management staff | Yes. PLAAS case managers work your files | No. Your team keeps the files, and agents take the calls |
Which one fits a plaintiff firm with case managers
Take EvenUp pricing as a package decision. EvenUp fits a firm that wants demand drafting, case analysis, and, with PLAAS, an outside team running pre-litigation. EvenUp pricing for that package includes the call agents.
Firms happy with their demand process are in a different position. If the problem is the phones, HelloCounsel covers the inbound line and the outbound records and treatment calls on a single fixed plan, without a per-case bill or a drafting platform attached, which is the most direct way to reduce case manager workload. Our case for automating outbound calls and our guide to AI on medical provider calls show where those hours go today.
HelloCounsel key features
- Caller pre-identification: The agent checks the caller against the case management system before handling the call, so it knows whether it is speaking with a client, provider, adjuster, or new prospect, which matter is involved, and which case staff to route to
- Custom call flows: Separate flows for new callers, current clients, providers, adjusters, attorneys, and after-hours traffic, each following your firm's SOP
- 24/7 answering: Picks up every call on the main line, including nights, weekends, and campaign spikes
- AI intake: Qualifies intake calls against your criteria in seconds and writes intake notes directly into the case management system
- Bilingual English and Spanish: Handles both languages on one line, including callers who switch mid-conversation, with no transfer
- Lead follow-up: Calls back new leads who did not sign on the first call and logs each attempt
- Medical records retrieval: Works provider phone trees and hold queues, confirms request status, and repeats follow-up until the records arrive
- Treatment check-ins: Places scheduled client calls after each visit, captures updates, and escalates when the case manager needs to step in
- Insurance claim opening: Opens claims with carriers through outbound calls
- Hold-time handling: Works insurer and provider phone menus and waits in hold queues, then connects your staff when a person answers
- Task completion: Each supported call ends with the action done and the case file updated, so staff do not have to act on a forwarded message
- CMS write-back: Direct integrations with SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, with custom integrations available for other systems
- Call reporting: A dashboard measures call volume, caller type, transfers, and script adherence, so you can size the phone load before and after launch
- Human escalation: Your transfer rules send sensitive, judgment-heavy, or out-of-scope calls to the right person with context loaded
Every outcome lands in the matter through CMS write-back, so nobody re-keys a call note.
"Working with HelloCounsel has been an outstanding experience. Their commitment to client service and innovation is evident in everything they do. We've been extremely impressed with our new AI receptionist, Kate, and the impact it's already making for our firm. I'm excited to continue exploring additional solutions that allow our case managers to focus more time on delivering exceptional client care." Anthony Ramos, COO, Pendergast Law
Worth Knowing
US consumers received 52.5 billion robocalls in 2025, according to the YouMail Robocall Index. Those calls reach your main line whether or not your outbound agents are running.
Questions to Ask EvenUp Before You Get a Quote
| Question | Why it matters |
|---|---|
| Which unit does our order form use: cases, pages, or credits? | It decides how your EvenUp cost behaves as volume shifts |
| What is the overage rate, and when is it billed? | Overage lands monthly in arrears |
| What happens in a month when we exceed twice our case quantity? | The terms cap monthly processing at 2x |
| What is our renewal date and notice deadline? | Contracts renew for 12 months without 30 days' notice |
| What will year two cost? | Fees can change at renewal with 60 days' notice |
| What happens to unused credits if we leave? | They end at termination |
| Can we buy Communication Agents on their own? | Standalone purchase is not stated |
| Do call summaries land in our case management system or only by email? | EvenUp's pages describe both |
| Who covers our inbound calls? | Inbound answering is not part of EvenUp's documented products |
Our roundup of AI tools for PI lawyers, our list of EvenUp alternatives, and our checklist on how to evaluate an AI voice agent apply the same questions to the rest of the market.
EvenUp Pricing Rewards Growth With a Bigger Bill
EvenUp pricing is built around the case, so the platform, the call agents, and PLAAS all scale with the caseload you work hard to grow. The terms behind the quote decide the rest: the billing unit, the volume cap, the renewal window, and what happens to credits you never use.
If your firm wants demands, chronologies, and an outside pre-lit team, that package is worth pricing. If the bottleneck is the phone, price the call work on its own and keep it fixed, since unanswered and unlogged calls carry their own hidden cost. Review the HelloCounsel product against your own call mix.
Book a call with HelloCounsel's founders and bring one month of call volume. The team will show you what one fixed monthly price covers for your firm's call work.
Frequently Asked Questions
How much does EvenUp cost?
EvenUp pricing is not published. Its platform, Communication Agents, and PLAAS are quoted after a sales call, under what EvenUp calls all-in-one, case-based pricing. Your rate depends on case volume and the products you buy.
How does HelloCounsel pricing compare with EvenUp?
HelloCounsel publishes a fixed monthly price starting at $500, scoped to your volume, with no setup fee. EvenUp quotes per case, so its bill rises as your firm signs more cases.
Does HelloCounsel handle inbound calls and outbound follow-up?
Yes. HelloCounsel answers inbound calls and places outbound calls for leads, medical records, treatment check-ins, claim opening, and client updates, following up until each task is done and writing the outcome to the case file.
Does EvenUp charge per demand or per case?
EvenUp pricing moved to a per-case model without feature tiers in May 2025. Its subscription terms allow usage limits set in cases, pages, or credits, so confirm the unit on your order form.
What is EvenUp PLAAS?
PLAAS is EvenUp's pre-litigation service, launched in May 2026. Its US-based case managers handle claim setup, care management, records retrieval, demand preparation, and settlement negotiation inside your case management system.
Can you buy EvenUp's Communication Agents separately?
EvenUp places Communication Agents inside its case-based pricing and does not state whether they are sold on their own. Ask during the sales call if call work is all you need.
Is EvenUp a month-to-month contract?
No. EvenUp's subscription terms set a one-year default term that renews automatically for 12 months unless either party gives written notice at least 30 days before renewal.
Share this article
