- Eve Legal pricing is not published. Your rate and licence quantities sit in the Order your firm signs after a demo.
- Eve's enterprise terms set a one-year default term that renews automatically unless you give written notice 30 days before it ends.
- Renewal fees rise 7.5% over the current term by default, so year three costs about 15.6% more than year one unless your Order says otherwise.
- You cannot cancel or refund an Order except as the terms or the Order allow, and Eve bills overuse pro rata on a separate invoice.
- The Eve Legal price covers the case lifecycle: intake, medical overviews, demands, discovery, trial preparation, legal research, and firm analytics.
- Eve's voice agents answer intake calls and place outbound claim, records, and treatment calls, while the main line for existing clients, providers, and adjusters stays with your staff.
- HelloCounsel publishes a fixed price from $500 a month and covers the whole call operation, inbound and outbound, and writes every outcome to the case file.
Eve Legal pricing starts with a demo, because Eve does not publish rates. What you can read first is the contract, and it answers more Eve Legal pricing questions than a rate would. Eve publishes its enterprise terms, which set out the term length, the renewal, and how fees change after year one.
This is Eve the plaintiff-law platform from Butler Labs, not the unrelated products sharing the Eve AI name.
How Renewals and the 7.5% Increase Work
Eve Legal pricing rises at renewal by default. Eve's terms set renewal fees 7.5% above the current term unless the Order says otherwise. Sign at a given rate and year two costs 7.5% more, year three another 7.5% on top, landing about 15.6% above year one. Built-in renewal increases are common in enterprise software, and Eve publishes its number, so you can plan around it.
Alt text: Bar chart showing a rate rising 7.5% in year two and again in year three against a flat line
The clause opens with "unless otherwise stated in the applicable Order," so it is negotiable. Firms that want it capped or removed raise it during the first negotiation.
Diary This
The terms combine a one-year term, automatic renewal, a 30-day notice deadline, and Orders you cannot cancel mid-term. Most firms put the notice date in the calendar when they sign.
What Eve's Contract Says About Price
Eve Legal pricing rates are negotiated. The terms around them are published in full.
| Term | What Eve's enterprise terms say |
|---|---|
| Where the price lives | Each Order sets the subscription period, licence quantities, and services purchased |
| Default term | One year, if the Order does not state one |
| Renewal | Automatic, for further one-year terms, unless the firm gives written notice at least 30 days before the term ends |
| Renewal price | Fees rise 7.5% over the current term unless the Order says otherwise, and using the platform after that date accepts the new price |
| Overuse | Eve charges it pro rata and invoices it separately |
| Payment | Net 30 from invoice, with 1.5% monthly interest on late amounts |
| Cancellation | You cannot cancel or refund an Order except as the terms or the Order allow |
| Refunds | Eve refunds only where it cannot correct a warranty failure, and only unused prepaid fees |
Source: Eve's enterprise terms, checked September 16, 2026.
What the Eve Legal Price Buys
Eve Legal pricing buys one of the broadest products a plaintiff firm can reach. EveOS covers the case lifecycle: intake and case evaluation with lead scoring and retainer signing on the call, medical overviews and demand letters in pre-litigation, discovery on both sides plus trial preparation, and Analyst for plain-language questions about revenue, margins, and settlement pacing. It serves personal injury, labor and employment, workers' compensation, social security disability, and medical malpractice firms, with an AI voice agent for intake and a Comms Agent for outbound calls.
Eve raised $103 million at a valuation above $1 billion in September 2025, after a $47 million Series A that January, as LawSites reported. Its site now claims more than 1,200 firms, against 450-plus reported at the Series B.
What Eve users say
Eve is rated 4.9 on G2. One reviewer calls it a "true AI colleague across the entire plaintiff case lifecycle" rather than a one-off drafting tool. Another says Eve "allowed our practice to grow tremendously" without adding support staff, then flags that "file size and document upload limits can get in the way" on large medical and discovery productions. Aggregator write-ups report inference speed as a recurring complaint under heavy record sets.
Both the praise and the complaints center on documents.
Which Calls Eve's Voice Agents Take
Eve does more on the phone than most platforms in this category, so the gap is narrow and specific.
| Call type | Covered by Eve |
|---|---|
| Eve answers intake calls 24/7 in 28+ languages and scores the lead | Yes |
| Eve sends the retainer and stays on the line while the caller signs | Yes |
| Eve opens claims by phone, working the menu and waiting on hold | Yes |
| Eve runs records follow-up and treatment check-ins on a set cadence | Yes |
| Eve adds call summaries to the matter and flags exceptions | Yes |
| Eve answers the main line during business hours for callers who are not new leads | No |
| Eve takes status calls from existing clients | No |
| Eve answers providers and adjusters calling your firm back | No |
| Eve routes callers by case phase to the right case staff | No |
| Eve holds the line on calls your team places | No. Eve holds only for its own agent calls |
Eve Legal pricing covers agents that make calls and answer intake calls. The ones that arrive mid-afternoon from a client, a records clerk, or an adjuster still reach a person at your firm. As per our analysis, a typical PI case generates about 150 calls, and most land after the retainer is signed, as our breakdown of how many calls a PI case generates shows.
Note
In August 2026, the HHS Office for Civil Rights announced its 55th Right of Access enforcement action, against a provider that failed to give a patient her records within 30 days. Records follow-up is phone work that repeats until somebody picks up.
You Can Price the Call Side Today
You can price the call side before a demo. HelloCounsel sells the call operation separately and publishes the number. Our AI voice agents answer the main line, identify the caller and the matter before the conversation starts, route by case phase, and place the records, treatment, and claim calls your team makes today. The price is fixed from $500 a month (as of September 2026), holds within 20% of your scoped volume, and carries no setup fee and no annual escalator.
HelloCounsel by the Numbers
- 25,000+ calls handled - 500+ hours of call time handled - 93% SOP precision in every call - 48% improvement in call reception rates Figures reported by HelloCounsel.
What the agents cover
- Caller pre-identification: The agent checks the caller against the case management system before handling the call, so it knows whether it is speaking with a client, provider, adjuster, or new prospect, which matter is involved, and which case staff to route to
- Custom call flows: Separate flows for new callers, current clients, providers, adjusters, attorneys, and after-hours traffic, each following your firm's SOP
- 24/7 answering: Picks up every call on the main line, including nights, weekends, and campaign spikes
- AI intake: Qualifies intake calls against your criteria in seconds and writes intake notes directly into the case management system
- Bilingual English and Spanish: Handles both languages on one line, including callers who switch mid-conversation, with no transfer
- Lead follow-up: Calls back new leads who did not sign on the first call and logs each attempt
- Medical records retrieval: Works provider phone trees and hold queues, confirms request status, and repeats follow-up until the records arrive
- Treatment check-ins: Places scheduled client calls after each visit, captures updates, and escalates when the case manager needs to step in
- Insurance claim opening: Opens claims with carriers through outbound calls
- Hold-time handling: Works insurer and provider phone menus and waits in hold queues, then connects your staff when a person answers
- Task completion: Each supported call ends with the action done and the case file updated, so staff do not have to act on a forwarded message
- CMS write-back: Direct integrations with SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, with custom integrations available for other systems
- Call reporting: A dashboard measures call volume, caller type, transfers, and script adherence, so you can size the phone load before and after launch
- Human escalation: Your transfer rules send sensitive, judgment-heavy, or out-of-scope calls to the right person with context loaded
Every outcome lands in the matter through CMS write-back, and the calls that come off your team are the ones driving case manager workload up as caseload grows.
"Working with HelloCounsel has been an outstanding experience. Their commitment to client service and innovation is evident in everything they do. We've been extremely impressed with our new AI receptionist, Kate, and the impact it's already making for our firm. I'm excited to continue exploring additional solutions that allow our case managers to focus more time on delivering exceptional client care." Anthony Ramos, COO, Pendergast Law
Where Eve and HelloCounsel Overlap
Eve runs the case, and HelloCounsel runs the phones. The Eve Legal price comes from a demo, and HelloCounsel publishes its starting price.
| Capability | Eve | HelloCounsel |
|---|---|---|
| Published starting price | No. Rates sit in the Order after a demo | Yes. $500 a month, fixed |
| Annual price escalator | Yes. Renewals rise 7.5% by default | No. Your price holds within 20% of scoped volume |
| Cancellable mid-term | No. Orders are non-cancellable | Yes. Monthly price scoped to your licences and volume |
| Sold on its own for call work | No. The agents sit inside EveOS | Yes. The call operation is the product |
| 24/7 intake calls | Yes. AI voice agent in 28+ languages | Yes. Qualifies intake calls in seconds and writes notes to your CMS |
| Retainer signed during the call | Yes. Engagement letter sent mid-call | Yes. Sends the contract when your criteria are met |
| Main-line reception for all callers | No. The voice agent is built for intake | Yes. Agents answer every call, day and night |
| Caller pre-identification and case-phase routing | No. | Yes. Agents know the caller and the matter before the conversation starts |
| Outbound claim opening | Yes. Agents work the phone menu and hold | Yes. Agents open claims through outbound calls |
| Medical records follow-up | Yes. Agents chase pending requests | Yes. Agents call providers, confirm the request, send the follow-up email, and log the result |
| Treatment check-ins | Yes. On a cadence the firm sets | Yes. Scheduled post-visit calls and monthly client updates |
| Hold-time bridge for your team's calls | No. Eve holds for its own agent calls | Yes. Agents wait on hold and connect your teammate |
| Call performance reporting | No. Reporting is case and firm level | Yes. Volume, caller type, transfer rates, and sentiment |
| Demands, medical overviews, and discovery | Yes. Across pre-litigation and litigation | No. Drafting stays with your team or another tool |
Firms buying document work should look hard at Eve, and the Eve Legal cost makes the most sense when documents are the bottleneck. The phone is a separate decision, and if your case managers spend afternoons answering status calls and mornings on hold, HelloCounsel covers that work on one fixed plan. The case for automating outbound calls and our guide to AI on medical provider calls show where those hours go, and a generic AI receptionist will not cover them, because caller type decides everything.
Worth Knowing
US consumers received 52.5 billion robocalls in 2025, according to the YouMail Robocall Index. Those calls hit the main line, the part of the phone system intake agents do not cover.
Questions to Ask About Eve Legal Pricing Before You Sign
| Question | Why it matters |
|---|---|
| What is the rate, and what licence quantities does it cover? | Both sit in the Order, not on the site |
| Can the 7.5% renewal increase come out, or be capped? | The clause applies unless the Order says otherwise |
| What is our renewal date and notice deadline? | Notice is due 30 days before the term ends |
| What counts as overuse, and at what rate? | Overuse is billed pro rata on a separate invoice |
| Which inbound calls does the voice agent take? | Coverage is built around intake |
| Who answers the main line for existing clients and providers? | Those calls stay with staff |
| Where do call summaries land in our case management system? | Summaries on the matter and notes in your CMS are different records |
| What does a pilot cover, and what happens after it? | Orders are non-cancellable once signed |
The same questions work on the vendors in our guide to EvenUp alternatives and our roundup of AI tools for PI lawyers, and our checklist on how to evaluate an AI voice agent covers the call tests.
Did You Know
Private-industry benefit costs rose 3.8% in the 12 months to June 2026, faster than wages at 3.1%, according to the BLS Employment Cost Index. Staff cost is the benchmark any legal AI contract is measured against, and a 7.5% software escalator outpaces it.
Read the Order, Then Price the Phones
With Eve Legal pricing, the rate is the part you negotiate and the contract is the part already written down. The escalator, the renewal, and the notice window shape what year three costs, so price them alongside the rate.
Then price the calls Eve Legal pricing does not cover. Status calls, provider callbacks, and adjuster calls are the hours your case managers lose, and they can be priced on their own. Review the HelloCounsel product against a week of your main-line calls.
Book a call with HelloCounsel's founders and bring that week of calls. The team will show you what a published fixed price covers for the calls your team still answers.
Frequently Asked Questions
How much does Eve Legal cost?
Eve does not publish rates. Pricing sits in the Order your firm signs, which sets licence quantities and the subscription period. Every figure circulating online is a third-party estimate rather than a confirmed price.
How does HelloCounsel pricing compare with Eve Legal?
HelloCounsel publishes a fixed price starting at $500 a month, scoped to your call volume, with no annual escalator. Eve quotes per Order and raises renewal fees 7.5% by default.
What is Eve's 7.5% renewal increase?
Eve's terms state that renewal fees increase 7.5% over the current term unless the Order says otherwise, and that continued use after renewal counts as accepting the new fees.
Does Eve Legal's contract renew automatically?
Yes. The default term is one year and renews automatically for further one-year terms unless the firm gives written notice at least 30 days before the current term ends.
Does Eve Legal charge per user?
Eve's terms refer to licence quantities set in each Order, so seat counts can shape the price. Ask what a licence covers and how adding staff changes the total.
Which service answers calls from existing clients?
HelloCounsel answers the main line, identifies the caller and matter, and routes by case phase, with outcomes written to the file. Eve's voice agent is built for intake calls.
Does HelloCounsel handle inbound calls and outbound follow-up?
Yes. HelloCounsel answers inbound calls and places outbound calls for medical records, treatment check-ins, claim opening, and client updates, following up until each task is done and writing the outcome to the case file.
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