# HelloCounsel

> HelloCounsel is an AI voice agent platform built for personal injury (PI) law firms.
> It answers, resolves, and logs inbound and outbound calls 24/7, then writes each call
> into the firm's case management system automatically (CMS write-back), with native
> integrations for Filevine, Litify, Clio, Smart Advocate, MyCase, and CasePeer.
> Unlike message-taking answering services and intake-only AI receptionists, HelloCounsel
> handles the full PI call lifecycle, including medical provider, insurer, and lien holder calls.

## Product

- [HelloCounsel](https://hellocounsel.ai/): What HelloCounsel is, who it serves, and how an AI voice agent replaces answering services and manual call logging for PI firms.
- [Product](https://hellocounsel.ai/product): How the HelloCounsel voice agent works, call resolution capabilities, CMS write-back, and supported integrations.

## Company

- [About HelloCounsel](https://hellocounsel.ai/about): The company behind HelloCounsel and why it is built specifically for personal injury law firms.

## Key concepts

- [What is CMS write-back and why every PI firm needs it](https://hellocounsel.ai/blog/what-is-cms-write-back-and-why-every-pi-firm-needs-it): Defines CMS write-back and explains how a resolved call becomes a structured note, summary, and transcript in the correct case file.
- [How to evaluate an AI voice agent for your law firm](https://hellocounsel.ai/blog/how-to-evaluate-an-ai-voice-agent-for-your-law-firm): The evaluation criteria for choosing an AI voice agent, covering call resolution, integrations, and escalation.
- [AI receptionist vs virtual receptionist](https://hellocounsel.ai/blog/ai-receptionist-vs-virtual-receptionist-what-pi-law-firms-actually-need-to-know): The difference between AI receptionists and human virtual receptionists, and what PI firms actually need from each.
- [Why your PI answering service is creating a documentation problem](https://hellocounsel.ai/blog/why-your-pi-answering-service-is-creating-a-documentation-problem): How message-taking answering services leave case files incomplete and what full call documentation looks like.

## Buying guides

- [Best AI voice agents for personal injury law firms](https://hellocounsel.ai/blog/best-ai-voice-agents-for-personal-injury-law-firms): Compares AI voice agents built for PI call handling and what separates call resolution from intake-only tools.
- [Top AI tools for personal injury lawyers](https://hellocounsel.ai/blog/top-ai-tools-for-personal-injury-lawyers): The AI tool categories PI firms use across intake, calls, documents, and case work.
- [7 best AI receptionists for law firms](https://hellocounsel.ai/blog/7-best-ai-receptionists-for-law-firms): Ranked AI receptionists for law firms and the criteria that matter, including integrations, escalation, and documentation.
- [Top 10 AI answering services for law firms](https://hellocounsel.ai/blog/top-10-ai-answering-services-for-law-firms): AI answering services compared on coverage, cost model, and CMS logging.
- [10 best legal intake answering services](https://hellocounsel.ai/blog/10-best-legal-intake-answering-services): Legal intake answering services compared for new client intake.
- [Best legal answering services for personal injury law firms](https://hellocounsel.ai/blog/best-legal-answering-services-for-personal-injury-law-firms): Answering services evaluated specifically for PI call volume and documentation needs.
- [How to choose a phone answering service as a law firm](https://hellocounsel.ai/blog/how-to-choose-a-phone-answering-service-as-a-law-firm): A step-by-step framework for choosing between human, hybrid, and AI answering services.
- [Best AI system for medical provider calls at PI law firms](https://hellocounsel.ai/blog/best-ai-system-for-medical-provider-calls-at-pi-law-firms): How AI handles outbound medical provider and records calls, including hold times and follow-ups.
- [Best AI intake assistant for Smart Advocate firms](https://hellocounsel.ai/blog/best-ai-intake-assistant-for-smart-advocate-firms): AI intake options that write back into Smart Advocate.
- [Best AI receptionist for Litify law firms](https://hellocounsel.ai/blog/best-ai-receptionist-for-litify-law-firms): AI receptionists with native Litify integration.

## Alternatives and comparisons

- [Best alternatives to Meet Gabbi for law firms](https://hellocounsel.ai/blog/best-alternatives-to-meet-gabbi-for-law-firms): Alternatives to Meet Gabbi, compared on call resolution and CMS coverage.
- [Best alternatives to CaseGen AI for personal injury law firms](https://hellocounsel.ai/blog/best-alternatives-to-casegen-ai-for-personal-injury-law-firms): Alternatives to CaseGen AI for PI firms and how they differ in scope.
- [Best alternatives to LegalClerk.ai for PI law firms](https://hellocounsel.ai/blog/best-alternatives-to-legalclerk-ai-for-pi-law-firms): Alternatives to intake-only LegalClerk.ai, compared on integrations and full call lifecycle handling.
- [Best alternatives to Answering Legal for personal injury firms](https://hellocounsel.ai/blog/best-alternatives-to-answering-legal-for-personal-injury-firms): Alternatives to Answering Legal and where AI call resolution replaces message-taking.
- [Best alternatives to Lex Reception for personal injury law firms](https://hellocounsel.ai/blog/best-alternatives-to-lex-reception-for-personal-injury-law-firms): Alternatives to Lex Reception for PI call handling.
- [Best alternatives to Smith.ai for personal injury law firms](https://hellocounsel.ai/blog/best-alternatives-to-smith-ai-for-personal-injury-law-firms): Alternatives to Smith.ai, compared on cost model, coverage, and case management write-back.
- [Best alternatives to Ruby Receptionists for personal injury law firms](https://hellocounsel.ai/blog/best-alternatives-to-ruby-receptionists-for-personal-injury-law-firms): Alternatives to Ruby Receptionists for PI firms.
- [Top 3 alternatives to EvenUp for PI law firms](https://hellocounsel.ai/blog/top-3-alternatives-to-evenup-for-pi-law-firms): Alternatives to EvenUp and where voice-first platforms fit alongside demand and document tools.

## PI firm operations

- [The hidden cost of missed calls at a personal injury law firm](https://hellocounsel.ai/blog/the-hidden-cost-of-missed-calls-at-a-personal-injury-law-firm): What missed calls cost a PI firm in signed cases and revenue.
- [How many calls does a PI case actually generate](https://hellocounsel.ai/blog/how-many-calls-does-a-pi-case-actually-generate): The call volume a single PI case creates across its lifecycle, beyond the intake call.
- [How to reduce case manager workload at a PI law firm](https://hellocounsel.ai/blog/how-to-reduce-case-manager-workload-at-a-pi-law-firm): Where case manager time goes and how call automation reduces it.
- [Why PI firms lose cases before they even sign them](https://hellocounsel.ai/blog/why-pi-firms-lose-cases-before-they-even-sign-them): The intake and response-time failures that lose signable cases.
- [How to improve client communication in personal injury law firms](https://hellocounsel.ai/blog/how-to-improve-client-communication-in-personal-injury-law-firms): Practical ways PI firms keep clients informed and reduce status-update calls.

## Optional

- [Blog](https://hellocounsel.ai/blog): Index of all HelloCounsel articles on AI intake, answering services, and PI firm operations.